Privacy Policy Statement

This Privacy Policy applies to Hangzhou Pengchen Technology, your trusted store for lovely plush dolls, cute stuffed toys and adorable decorative plush products. We place the highest value on protecting every customer's personal privacy and personal information. This policy clearly explains how we collect, use, share and protect your data when you browse our website, browse plush toy collections, place orders, register accounts or use our related services. We adhere to the principle of full transparency, so you can fully understand our data processing rules and use our platform with peace of mind.

Your trust is our greatest asset. We strictly implement standardized data protection measures to keep your personal information safe while you shop for cute plush dolls, gifts and daily decorations. All our operations comply with relevant network security and privacy protection regulations. By accessing and using our website and purchasing our plush products, you confirm that you have read, understood and agreed to the terms of this Privacy Policy.

We reserve the right to update this policy according to business adjustments and legal requirements. We recommend that you check this page regularly to stay informed of the latest rules. If you do not accept the content of this policy, please stop using our website and related services.

Types of Information We Collect

We only collect necessary information to provide you with smooth shopping services for plush dolls, complete order delivery, optimize website experience and comply with legal regulations. All collected information is used for legitimate business purposes related to our toy sales business.

Personal Information Provided by You

When you browse our plush products, create an account, place an order or contact our customer service, you may voluntarily provide the following personal information, which is essential for us to complete order delivery and after-sales service:

• Contact Information: Full name, email address, contact phone number and delivery address. This information is used to deliver your favorite plush dolls, send order reminders and reply to your consultation messages.
• Financial Information: Payment details and billing address. All payment data is processed through certified secure payment channels, solely for completing transaction settlement of plush toy orders.
• Account Details: Account username, login password, shopping preferences and order records. We use this information to manage your account and recommend styles of plush dolls that suit your taste.
• Communication Records: Your consultation messages, feedback and suggestions about plush products, logistics and services, to help us continuously improve product quality and customer experience.
• Marketing Preferences: Your subscription settings for new product notifications, plush doll promotions and activity newsletters. We will strictly follow your preferences to send relevant content.

Automatically Collected Information

When you visit our website to view plush toy products, our system will automatically collect basic technical data through standard network tools, which helps us optimize page display and improve browsing experience:

• Device and Browser Data: IP address, device model, operating system and browser information, to ensure our website can be displayed normally on different devices.
• Usage Analytics: Pages you browse, stay time, click tracks and search content, helping us understand which plush doll styles are popular and optimize product layout.
• Geographic Data: General regional location information inferred from IP address, to match local logistics and service rules.
• Technical Data: Cookies and standard tracking tags, used to remember your browsing preferences and quickly load your favorite plush product pages next time.
• Performance Metrics: Website operation logs and fault data, for timely troubleshooting and maintaining stable website access.

How We Use Collected Information

All collected information will be used reasonably and legally, and we will never abuse your data. The main usage scenarios are as follows:

Order Processing and Fulfillment

We use your information to confirm, process and deliver your plush doll orders, complete payment verification, arrange logistics distribution, and send order confirmation and logistics update notifications. Without necessary information, we cannot deliver your selected cute plush toys to you smoothly.

Customer Service and Support

We rely on your information to reply to product consultations, handle after-sales problems such as return and exchange of plush dolls, and resolve various shopping doubts. We keep communication records to provide more efficient and targeted customer service for every buyer.

Account Management and Personalization

We manage your registered account information, verify identity during login, and save your shopping settings. According to your browsing and purchasing habits of plush toys, we optimize your shopping experience and make it more convenient for you to find your ideal dolls.

Communication and Marketing

We send necessary transaction notifications such as order status and logistics information. With your consent, we will also push new plush doll launches, limited offers and preferential activities. You can cancel the subscription of marketing messages at any time.

Website Improvement and Analytics

We analyze website operation data to optimize page layout, enrich plush product categories, improve browsing speed, and create a more comfortable shopping environment for all lovers of cute dolls.

Security and Fraud Prevention

We use data monitoring to identify abnormal access and risky transactions, prevent network fraud and unauthorized account access, and fully protect your account, property and information security during shopping.

Legal Compliance and Enforcement

We use relevant information to abide by national and regional network laws, consumer protection regulations and platform rules, and protect the legitimate rights and interests of our store and all customers.

Information Sharing and Disclosure Practices

We solemnly promise: we will never sell, rent or trade your personal information to irrelevant third parties for commercial marketing. We only share necessary data with trusted cooperative service providers under strict confidentiality agreements.

Service Provider Relationships

We may share limited information with the following legitimate cooperative service providers who assist our plush toy sales business:

• Payment Processors: Authorized payment institutions to complete secure transaction processing for plush doll orders.
• Shipping Providers: Formal logistics and courier companies, which only obtain your delivery address to complete product transportation.
• Communication Services: Professional message service providers to deliver order and service notifications normally.
• Analytics Platforms: Standard data statistics tools to help us optimize website and products.
• Customer Support Tools: Formal customer service systems to record and process your consultation content.
• Infrastructure Providers: Professional website hosting service providers to maintain the stable operation of our shopping platform.

All cooperating institutions have signed confidentiality agreements. They can only use your information for agreed service purposes and are prohibited from unauthorized use or disclosure.

Legal and Regulatory Disclosures

When required by laws, judicial orders or official regulatory requirements, we will disclose relevant information in accordance with regulations. In the event of business merger, acquisition or asset transfer, we will also require the successor to continue to protect user privacy.

Data Security and Protection Measures

We adopt multiple layers of technical and management security measures to protect your personal information from unauthorized access, modification, leakage and damage.

Technical Security Infrastructure

The website uses standard SSL encryption technology to protect data during transmission. We deploy professional firewalls and access control systems, and regularly conduct security detection and vulnerability maintenance to resist network risks.

Organizational Security Practices

We strictly restrict internal staff's access to user information. All employees have received professional privacy protection training and must abide by confidentiality rules. All access records of user information will be monitored and archived.

Security Limitations and Responsibilities

It should be noted that no network transmission and electronic storage technology can achieve absolute security. We will try our best to protect your information, and we also recommend that you keep your account password properly and avoid disclosing personal information to others at will.

Your Privacy Rights and Control Options

According to applicable laws and regulations, you have the following rights to manage your personal information:

Access and Information Rights

You have the right to inquire about the personal information we store about you, including the content, usage scope and sharing objects of the data. We will reply to your request within the specified time limit.

Correction and Update Rights

If you find that the information we keep is incorrect or outdated, you can apply for correction and update to ensure the smooth delivery of plush doll orders and normal service communication.

Deletion and Removal Rights

You can apply to delete your personal information. We will process your request as soon as possible, except for the data that must be retained due to legal and business regulations.

Data Portability Rights

You can apply to obtain your personal information in a standard readable format for your own data management.

Opt-Out and Communication Preferences

You can unsubscribe from marketing emails and promotional messages at any time by clicking the unsubscribe link in the email or contacting customer service. Unsubscribing will not affect the normal sending of order-related necessary notifications.

Children's Privacy Protection

Our store sells lovely plush dolls suitable for all ages, but our website and services are not targeted at children under 13 years old. We do not intentionally collect personal information from children under 13. If you are a parent or guardian and find that your child has submitted personal information to us, please contact us immediately, and we will delete the relevant data as soon as possible. We strictly abide by children's privacy protection related regulations.

Third-Party Website Links

Our website may contain links to third-party platforms. We are not responsible for the privacy rules and content of external websites. We suggest you carefully check the privacy policy of third-party sites before browsing and submitting information.

International Data Transfer Considerations

Your information may be transmitted and processed across regions due to business and technical reasons. We will take sufficient protective measures to ensure that your information is protected in accordance with privacy standards in all regions.

Privacy Policy Updates and Changes

We may revise this Privacy Policy according to business adjustments, technical upgrades and legal updates. After the policy is updated, we will publish the latest content on this page. Your continued use of our website and purchase of plush products will be deemed as recognition of the new policy.

Contact Us About Privacy Matters

If you have any questions, suggestions or requests about this Privacy Policy and our privacy protection work, please feel free to contact us:

• Privacy Inquiries: privacy@hangzhoupengchen.com
• General Support: support@hangzhoupengchen.com

When sending an inquiry, please attach your name and specific questions, so that we can reply and solve the problem for you faster. We will wholeheartedly serve every customer who loves our plush dolls.