Hangzhou Pengchen Technology specializes in lovely plush dolls, cute stuffed toys and soft plush gifts. This Shipping Policy explains our delivery services clearly to ensure your lovely plush toys arrive safely and on time. We are committed to providing reliable, transparent, and efficient shipping for all customers.

1. Shipping Destinations

We ship to all 50 states of the United States (including Alaska and Hawaii) and most countries and regions worldwide. We aim to deliver our cute plush dolls to every customer who loves them. Please note that we currently DO NOT ship to:

• PO Boxes or military addresses (APO/FPO)
• Countries or regions under international trade sanctions

For remote areas such as islands, rural communities, or locations with limited logistics access, additional shipping fees may apply. All fees will be clearly shown during checkout before you complete your order.

2. Shipping Options & Timelines

• Cost:
  • Shipping costs are calculated based on shipping method, package weight, package size, and delivery address. The exact fee will be displayed at checkout. We may offer free shipping promotions for orders that meet a minimum purchase value, and all promotions will be clearly marked on our website. We provide 100% transparent pricing for all plush toy orders.
• Delivery Time: Estimated delivery within 20 to 30 working days (UTC) after your order is confirmed. Important notes:
• Working days do not include weekends or U.S. federal holidays
• During holiday seasons and peak shopping periods, delays of 2–3 working days may occur due to high logistics volume
• Tracking: You will receive a tracking link via email once your plush doll order is shipped.

3. Order Processing Time

All orders are processed at our fulfillment center on business days (excluding weekends and holidays). Processing timelines for our plush toys are as follows:

4. Order Tracking

Your tracking number will be sent to your email within 24 hours after we ship your plush doll package. You can track your order in two ways:

• Click the tracking link in your shipping confirmation email
• Log into your account on Hangzhou Pengchen Technology and check "My Orders"

5. Delayed or Damaged Shipments

We carefully pack every plush doll to ensure safe delivery. If you encounter any problems, please contact our customer service within 7 working days of the expected delivery date if:

• Your order has not arrived after the estimated delivery time
• Your plush toy arrives damaged, dirty, or incomplete

To help us solve your problem quickly, please provide:

• Your order number and tracking ID
• Clear photos of the damaged items and shipping package

After verification, we will arrange a replacement or refund for your plush toy as soon as possible.

Customer Support Email: support@hangzhoupengchen.com